CJC is committed to protecting your personal information and respecting your privacy. This Privacy Policy explains when and why we collect personal information about individuals, how this information is used, the conditions under which it may be disclosed to others and how it is kept secure. We are the data controller in relation to the processing activities described below. This means that we decide why and how your personal information is processed.
Who we are
CJC (Worcester) Ltd, Cowsden Bank Farm, Naunton Road, Upton Snodsbury, Worcestershire, WR7 4NU, United Kingdom.
Our website address is: https://cjcaggregates.co.uk.
What personal data we collect and why we collect it
Types Of Data We Collect
We may collect the following types of personal data:
- Name
- Email address
- Phone number
- Delivery or billing address
- Business details (if applicable)
- Order information
- Enquiry messages
- Financial details
- Comments or reviews
We do not store payment card details – these are processed securely by our payment providers.
How We Collect Your Data
We collect data when you:
- Fill out our contact or enquiry forms
- Submit an order via the quote generator on the website
- Correspond with us or place an order over the telephone, via email, at our yard or via another channel
- Subscribe to our newsletter
- Interact with us on Social Media
- Answer any surveys we may distribute aimed at getting your feedback
- Interact with our website (via cookies or analytics). This may include details of transactions you carry out through the site, your visits to our site, including, but not limited to, traffic data, location data, weblogs and other communication data, and the resources you access. Please see our Cookie Policy for full information.
- When visitors leave reviews on the site we collect the data shown in the product reviews, and also the visitor’s IP address and browser user agent string to help spam detection.
- When you leave a review of CJC on Google or Facebook
Why We Use Your Data
Our legal bases for processing and using your data includes contractual necessity, legitimate interest, and, where applicable, consent.
- Fulfil your orders and provide customer service
- Arrange delivery contact where you have indicated that special arrangements may be needed
- Respond to enquiries
- Send updates or marketing communications about our products and services (only with your consent)
- Improve our website and services
- To verify the accuracy of data that we hold about you and create a better understanding of you as a customer
Who We Share Your Data With
We may share your data with trusted third parties to fulfil our services, such as:
- Whilst we operate our own fleet in certain situations we may share your date with delivery couriers
- Payment service providers – our primary payment service provider is UTP Merchant Services Ltd.
- Marketing or website service providers
- In certain situations if we do not hold stock of the product, we may need to share this information with suppliers who will send the product directly from their premises. If you require the name of the supplier so you can check their individual privacy policy, we will happily provide you with the details.
- If we ever use third party service providers, we only disclose to them any personal information that is necessary for them to provide their service and we have a contract in place that requires them to keep your information secure and not to use it other than in accordance with our specific instructions.
We do not sell your personal data
How We Protect Your Data
We take appropriate technical and organisational measures to safeguard your personal data, including:
- Secure servers and firewalls
- SSL encryption on our website
- Limited access to personal data within our team
How Long We Keep Your Data
We keep your personal data only as long as necessary for the purposes outlined above. For example:
- Order data: 6 years (for tax/legal purposes)
- Enquiry data: 12 months
- Marketing data: Until you unsubscribe
- If you leave a comment/review, the text and its metadata are retained indefinitely. This is so we can recognise and approve any follow-up comments automatically instead of holding them in a moderation queue.
Your Rights
You have the right to:
- Access the personal data we hold about you
- Request corrections or updates
- Ask us to delete your data
- Withdraw your consent (where applicable)
- Lodge a complaint with the ICO (www.ico.org.uk)
This does not include the deletion of any data we are obliged to keep for administrative, legal, or security purposes.
Additional information
Cookies
See full Cookie Policy
If you leave a comment / review on our site you may opt in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment / review. These cookies will last for one year. Visitor comments may be checked through an automated spam detection service.
Your information may be converted into statistical or aggregated data in such a way as to ensure that you are not identified or identifiable from it. Aggregated data cannot be linked back to you as a natural person. We may use this data for analytical and research purposes.
Articles on this site may include embedded content (e.g. videos, images, articles, etc.) Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website. These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.
